Privacy Policy
Last updated: March 1, 2026
1. Information We Collect
When you place an order or submit an inquiry through our website, we collect personal information including your name, email address, phone number, and delivery address. We may also collect information about the package you select, your preferred delivery dates, and any special instructions you provide.
We automatically collect certain technical information when you visit our website, such as your IP address, browser type, operating system, referring URLs, and pages viewed. This data helps us understand how visitors use our site so we can improve the experience.
2. How We Use Your Information
We use the information we collect to process and fulfill your crate rental orders, communicate with you about delivery and retrieval schedules, respond to your inquiries, and send order confirmations and receipts. Your contact information may also be used to notify you of service updates or changes to your order.
With your consent, we may send occasional marketing emails about promotions, new services, or moving tips. You can unsubscribe from these communications at any time by clicking the unsubscribe link in any email or by contacting us directly.
3. Payment Processing (Stripe)
All payment transactions are processed through Stripe, a PCI-compliant payment processor. When you provide your credit card information, it is transmitted directly to Stripe via their secure, encrypted connection. Taylor Lee Moving Crates does not store, process, or have access to your full credit card number on our servers.
Stripe may collect and store payment information in accordance with their own privacy policy. We encourage you to review Stripe’s privacy policy at stripe.com/privacy to understand how your payment data is handled.
5. Email Communications
We send transactional emails related to your orders, including confirmations, delivery notifications, and receipts. These emails are necessary for the operation of our service and cannot be opted out of while you have an active order.
Promotional emails are sent only with your explicit consent. Each marketing email includes an unsubscribe link that takes effect within 48 hours. We will never sell or share your email address with third-party marketers.
6. Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encrypted data transmission (SSL/TLS), secure server infrastructure, and restricted access to personal data on a need-to-know basis.
While we strive to protect your information, no method of internet transmission or electronic storage is completely secure. We cannot guarantee absolute security but are committed to maintaining reasonable safeguards appropriate to the sensitivity of the data we handle.
7. Your Rights
You have the right to access, correct, or delete the personal information we hold about you. You may also request a copy of your data in a portable format. To exercise any of these rights, please contact us at hello@taylorleecrates.com and we will respond within thirty days.
If you believe your data has been handled improperly, you have the right to file a complaint with the appropriate data protection authority in your jurisdiction.
8. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us at hello@taylorleecrates.com or call (269) 555-0123. Our mailing address is available upon request.
We review and update this Privacy Policy periodically to reflect changes in our practices or applicable laws. The date of the most recent revision is listed at the top of this page.